Question 1

What is a virtual office?

Accepted Answer

A virtual office gives your business a real, professional address you can use on Companies House, your website, invoices and marketing — without physically renting an office. Mail is received on your behalf and scanned, forwarded or held for collection.

Question 2

Can I register my company at a virtual office?

Accepted Answer

Yes. Lesscent House is a real staffed building and meets all Companies House requirements for a registered office address. Thousands of UK businesses do this.

Question 3

What's the difference between a registered office and a business address?

Accepted Answer

The registered office is the legal address at Companies House where statutory mail is delivered. A full business address is what you publish to customers — website, invoices, marketing — and typically includes full mail handling. Many customers take both together.

Question 4

What's a director service address?

Accepted Answer

A separate service address filed at Companies House for each individual director. Without one, your home address goes on the public register. Using a service address keeps your personal address private.

Question 5

How is mail handled?

Accepted Answer

Depending on your package: scanned and emailed the same working day, forwarded weekly by Royal Mail, or held for you to collect. You can change preferences whenever you need to.

Question 6

How quickly can I get set up?

Accepted Answer

Same day for most packages. Sign up, use the address immediately on your website and Companies House filings, and post starts arriving straight away.

Question 7

What's included in a serviced office?

Accepted Answer

The room itself plus high-speed fibre internet, heat, light, water, communal cleaning, kitchen and WC facilities, onsite management, security and free parking. All in one fixed monthly charge.

Question 8

What size offices do you have?

Accepted Answer

From single-person rooms up to teams of 8 in a single office, with bundle options for larger teams that need adjacent rooms.

Question 9

How long are the licences?

Accepted Answer

Rolling — no long leases. You can scale up, scale down, or leave with reasonable notice.

Question 10

Do you offer viewings?

Accepted Answer

Yes, always in person with a member of the onsite team so you can see the room and communal areas properly.

Question 11

Where exactly is Lesscent House?

Accepted Answer

405 Wigan Road, Ashton-in-Makerfield, WN4 0AR — in the WN postcode area, part of the Metropolitan Borough of Wigan, close to Junction 23 of the M6.

Question 12

Is parking free?

Accepted Answer

Yes — free onsite parking for staff, clients and deliveries, with no permits or pay-and-display.

Question 13

What are your opening hours?

Accepted Answer

Monday to Friday, 9am–5pm.

Question 14

How do I get in touch?

Accepted Answer

Call 01942 466521 during office hours, or use the contact form and we'll respond quickly.

Frequently Asked Questions

Virtual Office FAQs

Serviced Office FAQs

General

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